Library Learning 2.0 Thing 11 IM messaging

I really like this. This is a very convenient way for customers to find out info about a topic that you may otherwise have to come into the library to find. You just go to the library web site and type in your question. In a matter of minutes you can have an answer. It's that quick and the best part is that you don't have to leave your home! Now this is the way of the future. I believe eventually library employees may even be able to work from their homes when designated to be the IM person in their building for a block of time.