Learning 2.0 Exercise 12

After interviewing and watching one of my co-workers IM at my library....I think "What took it so long." I have been messaging for years now on ICQ and MSN. This is a great convenience for our customers and also a great way for libraries to draw in more people to use and learn about the library's many resources. I think that once word gets out there more and more we will become very busy with this way of responding to customers needs. Hopefully it will not keep customers from coming into the library and checking out the new materials and resources available to them as well or asking questions "off the beaten path" so to speak. I can see where that could easily happen. I guess the library person manning the IM post would have to make themselves aware of that.